about us action audits advertising analysis analytics binomial test blog blue sky thinking branding bulletin boards business to business careers CATI clients communicating competitor analysis concept testing confidence interval confidence interval calculator conjoint analysis consumer contact us customer customer closeness customer profiling customer satisfaction customer service dashboards depths DIY election ethnography eye tracking financial FMCG focus groups food and drink free report hall tests healthcare hub immersion insight international key contacts key driver analysis LAB literature evaluation market research maximising data value mccallum layton media medical research methodologies MLTV modelling money matters news NPD observed sample proportion old grey whistle test online online surveys preference mapping presentation product creation product optimisation qualitative quantitative raw data reports retail ROI sample mean sample size sample size calculator sample std segmentation snapshots report social media stats calculator stimulus safaris sustainability t-test calculator techniques tele-depths the grid tracking travel and tourism utilities video vox pops web buzz workshops z-test calculator


The Hub

Our latest article looks at the findings from our newly released customer service report and highlights opportunities for companies to build brand equity through the service credentials they offer.

Sign up now to receive a copy of our 2016 Customer Service report. This report measures the impact that Customer Service has on customers’ perceptions of brands

We are thrilled to announce the launch of our new statistical analysis solution Opti/Net. A brand new tool for optimising a product or service.